A 50% deposit is required to book your session at GVO Mastering. Time slots are first come, first served and upon GVO Mastering receipt of a 50% deposit. In some instances, GVO Mastering may ask for a full non-refundable payment for multiple day bookings instead of a deposit. No booking is confirmed unless a deposit has been received and a confirmation text or email has been sent to client or client representative.
• 4 hours or less bookings: Deposits are non-refundable if cancellations or rescheduling occurs within 24 hours of booking.
• 5 hours or more bookings: Deposits are non-refundable if cancellations or rescheduling occurs within 36 hours of booking. Client subject to full payment of booking.
• Multi-day bookings: Deposits are non-refundable if cancellations or rescheduling occurs within 48 hours of the first day of booking. Client subject to full payment of booking.
• PO Bookings: Deposits are non-refundable if cancellations or rescheduling occurs within 48 hours of the first day of booking. Client subject to full payment of booking.
• Bookings scheduled 2 or more weeks in advance: Deposits are non-refundable if cancellations or rescheduling occurs within 96 hours of the first day of booking. Client subject to full payment of booking.
Remaining balances are due at the beginning of each session. Sessions cannot begin until balances have been cleared. We recommend having paying parties arrive 15 minutes before session start to ensure your session begins on time. For multiple day bookings, balance is due at the beginning of the first booked day.
In some instances, GVO Mastering may ask for a full non-refundable payment for multiple day bookings instead of a deposit.
All files remain the property of GVO Mastering Studios until full balance is paid.
In the event of non-payment, GVO Mastering Studios reserves the right to take appropriate legal action to recover the outstanding balance. Failure to make timely payments may result in additional fees, legal costs, and potential damage to the client’s credit standing. We encourage prompt resolution to avoid any unnecessary proceedings and maintain a positive business relationship.
By confirming your booking and entering our premises, you acknowledge and fully agree to abide by our booking policy.
GVO Mastering currently accepts the following methods of payment:
• PO
• Invoice: w/ credit card or wire option
• PayPal
• Apple Pay
• Venmo
• Zelle
• Cashapp
• ACH or Wire
• Credit Card - (in person only w/ valid matching ID)
• Cash
Cancellations must be made with GVO Mastering management only and are not valid if communicated with GVO Mastering staff, interns, or engineers. No bookings are considered cancelled until a written email or text is sent out to client by GVO Mastering management. If cancellations or rescheduling occurs outside of the allowable time frames (see below for time frames) clients are subject to full payment of booking. It is the responsibility of the client to inform their entire team of cancellations or rescheduling. Clients who fail to show up to their sessions will still be billed for the full time slot.
• 4 hours or less bookings: Deposits are non-refundable if cancellations or rescheduling occurs within 24 hours of booking.
• 5 hours or more bookings: Deposits are non-refundable if cancellations or rescheduling occurs within 36 hours of booking. Client subject to full payment of booking.
• Multi-day bookings: Deposits are non-refundable if cancellations or rescheduling occurs within 48 hours of the first day of booking. Client subject to full payment of booking.
• PO Bookings: Deposits are non-refundable if cancellations or rescheduling occurs within 48 hours of the first day of booking. Client subject to full payment of booking.
• Bookings scheduled 2 or more weeks in advance: Deposits are non-refundable if cancellations or rescheduling occurs within 96 hours of the first day of booking. Client subject to full payment of booking.
All files remain the property of GVO Mastering until full balance is paid.
In the event of non-payment, GVO Mastering reserves the right to take appropriate legal action to recover the outstanding balance. Failure to make timely payments may result in additional fees, legal costs, and potential damage to the client’s credit standing. We encourage prompt resolution to avoid any unnecessary proceedings and maintain a positive business relationship.
By confirming your booking and entering our premises, you acknowledge and fully agree to abide by our booking policy.
Refunds are available for deposits or payments if the request abides by our deposit, confirmations, and payment policies. See all guidelines above. Refunds must be approved by GVO Mastering management and are handled on a case by case basis. Approved refunds will be sent back through the method it was received. Please allow 3-5 days for the refunds to process.
Please call us at 770-797-5252 or email us at info@gvomastering.com to start a refund request.
Subcontractor Rates:
GVO Mastering’s reputation for consistent quality and providing “creativity without compromise” is fostered through our in-house engineers, mixers and staff. In some instances, GVO Mastering provides some of its services and resources through our large network of vetted subcontractors. This includes engineers, mixers, studio musicians, videographers, editors, producers, event coordinators, and more. Our network of subcontractors have their own rates which are subject to change. We do our best to inform our clients as soon as possible if any rate changes effect their future project or reserved bookings. GVO Mastering will never change rates on any confirmed bookings or contracted projects. Rate changes will only be introduced to clients with reserved time slots or those that have received estimates that haven’t been accepted yet. Client may proceed with the booking with new rate change or simply release their reservation.
Subcontractor: Availability & Scheduling
GVO Mastering tries our best to schedule clients on the days and times requested by clients. However, confirmed bookings are also subject to the availability of the engineer, studio room, videographer, or subcontractor needed to make the session successful. Request for deposits to reserve studio time at GVO Mastering only occurs once we have secured talent, in-house engineers and/or subcontractors for your specific session date, and time.
By appointment only. Please call in advance to schedule a tour. FaceTime tours are available if scheduling doesn’t permit an in-person tour.
GVO Mastering is committed to creating a safe and peaceful environment for all employees, clients, and visitors. We strongly believe in the principles of non-violence and aim to maintain a creative space that’s free from any threat or harm. To achieve this, we have established the following non-violence and no firearms policy:
1. Non-Violence:
a. Violence in any form, including physical, verbal, or psychological, is strictly prohibited within the premises of GVO Mastering. This policy extends to all employees, contractors, clients, and visitors.
b. All individuals associated with GVO Mastering are expected to treat each other with respect, courtesy, and professionalism at all times.
2. No Firearms:
a. The possession, carrying, or use of firearms, deadly weapons, or any instrument capable of causing harm is strictly prohibited within GVO Mastering premises. This includes concealed carry of firearms, open carry, or any form of weaponry.
b. Firearms are not to be stored in personal belongings within the studio.
c. Exceptions to this policy may only be made for on-duty law enforcement officers in compliance with local laws.
3. Consequences for Violations:
a. All employees, clients, and visitors are encouraged to promptly report any violations or concerns related to this policy to studio management.
b. Any violations or concerns related to this policy will not be tolerated and appropriate disciplinary action will be taken, including expulsion from the studio premises.
c. Legal authorities may be involved in cases of serious misconduct, including the possession of firearms within the studio.
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